We have confirmed the technical trigger and are preparing a fixCurrent status and actions being taken: We confirmed the technical trigger — a code change that caused older file records to lose their stored file names, breaking retrieval of existing images. The team is preparing a targeted fix to restore file names correctly when reading older files. The affected files are expected to recover automatically once the fix is deployed.Estimated time to resolution: We don't have an estimate yet.Scope: Affects a subset of customers across desktop, web, and mobile clients.Current impact to end users: Images uploaded before roughly 9:30 PM GMT on Sep 11 appear blurry in previews and fail to download. Newly uploaded images are unaffected. Previously affected images remain blurry and undownloadable.We appreciate your patience as we sort this out.
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